Racial Equality: A Letter from Hart Agency President, Keith Hart

The murders of Ahmaud Arbery, Breonna Taylor, and George Floyd have reignited the anger and sadness our country feels toward the injustice felt by the Black Community, as well as people of color in general. We recognize this as an incredible movement, and look forward to the learning it provides. We are using this time to reiterate Hart Agency's Values to our customers and team members.

Company Goals, Values & Beliefs



Our goal at the Hart Agency, Inc. is simple: extraordinary product quality and customer service. We accomplish this by

observing a common set of values and by partnering with organizations that have the finest reputation for quality. There are no shortcuts; we believe that our goals are accomplished only with real commitment from every employee.

Our values and beliefs require that we:

• Treat every employee fairly, providing opportunities to enhance the means by which we improve our service.
• Treat employees and colleagues with respect; the Hart Agency, Inc. does not tolerate discrimination of any kind.
• Encourage all managers and supervisors to involve employees in creative problem solving when problems arise, an

        important part of dealing with them is understanding how to avoid them in the future.

• Provide consistent leadership.
• Maintain an open-door policy that encourages interaction and discussion.
• Provided effective and efficient corrective action to ensure complete customer satisfaction and avoid recurrence of any issues.
• Deliver competitive, outstanding service to our customers and partner with vendors who share that goal.
• Make “do it right the first time” our team attitude to ensure continued growth and prosperity.

A Letter from the President:

Good Afternoon,



During recent events, protests over police brutality and other injustices against people of color have broken out in hundreds of cities in the US and internationally. The Hart Agency continues to stand for racial equality and will always have a zero tolerance for racism in the workplace. The bottom line is all forms of racism and discrimination must be eradicated. 

Our workforce of more than 900 team members is a reflection of the diverse communities that we do promotions with across New York state. Growing up in a community filled with diversity (Bayside, Queens) I have recognized there were and still are many racial injustices that are faced by people of color everyday, and had always done what I could to fight against it. I recognize that there are real fears that the Black Community face daily and that they have been ignored by many in society for too long. The Hart Agency understands that under the surface, there are strong feelings of fear, frustration, mistrust, and hurt within; but please know that your Hart Family is listening, we value all our employees, and want you to know we stand with you. 

We are committed to promoting not only products but a culture that supports diversity, inclusion, and workplace equity. A culture where every team member is treated with dignity and respect. A culture where every team member feels welcomed, valued, and heard.  We live our mission and our values. Through the support of being allies, we seek to build relationships in all communities based on trust, consistency, and accountability through listening, supporting, and advocating on their behalf. 

What makes the Hart Agency so unique, is not that we’re New York based, but that we represent and work with the diverse communities of all of New York. We are proud, we stand united while celebrating our differences, and drive for positive change in our Hart Family. 

Sincerely,

Keith Hart

President, Keith Hart Agency

Chairman, Long Island Hospitality Ball



Real Talk

Although Hart Agency's Values have always aligned with equality and diversity, we realize there is more work to do. We need to communicate to address the issues and promote change. We welcome our staff to bring up concerns they feel and any suggestions on how we can better support them and grow. We commit to having hard conversations with ourselves in an effort to self-reflect and move forward towards lasting change. We thank you for the information you are providing to us, and again, we stand with you.

Cheers,

The Hart Agency Team